Refund policy

Due to USDA regulations, we do not accept returns, and all sales are final. If you are unsure whether you will enjoy a product, we recommend ordering a smaller quantity first.

We cannot offer returns or refunds if a product is in good condition but does not suit your personal taste or preferences.

Our products are made without preservatives, unlike many jerky and similar products. While this makes them unique, it also means they may have a shorter shelf life and require proper storage.

To maintain freshness, products must be refrigerated and stored correctly, especially if they will not be consumed immediately. We are not responsible for spoilage, mold, or other issues resulting from improper storage or failure to refrigerate the products.

If your order arrives with a problem, such as mold or an unusual or unpleasant odor, please contact us within 24 hours of delivery. Issues reported after this period may not qualify for a guarantee or other resolution.

Orders that have not yet shipped may be canceled upon request. Once an order has shipped, it cannot be canceled, returned, or refunded.